How to Effectively Manage Uncomfortable Conversations at Work

Learn how to structure uncomfortable conversations to make them easier to deliver, more effective on impact, and helpful to set employees and coworkers up for success.
How to Effectively Manage Uncomfortable Conversations at Work

A step-by-step learning process focused on key takeaways:

  • 01 Focus on the Goal of the Conversation

    Tough conversations can stem from a number of uncontrollable events. Regardless of what the event is or what information you need to relay, your feelings on the matter shouldn’t overshadow the goal of delivering an impactful message.

  • 02 Back Up Your Claims with Objective Information

    People typically become uncomfortable or anxious about delivering bad news because they are anticipating a negative reaction from the other person. While this isn’t completely avoidable, your responsibility as the person sharing the news is to be as objective as possible while providing rational information to discuss.

  • 03 Ask for the Other Person's Perspective

    After you’ve gone through and relayed your message, it’s time to get the perspective of whomever received this information. Nothing is more frustrating than being told something uncomfortable or discerning and not being able to share your thoughts.

  • 04 Offer Your Professional Input

    Depending on your role (manager or coworker) you’ll want to share your thoughts on the information that was delivered. True leaders support their employees or coworkers by guiding them through what next steps are going to be taken.

This course is for anyone who wants to...

  • Deliver constructive feedback while maintaining confidence.

  • Navigate uncomfortable conversations that stem from collaboration.

  • Learn to leverage data rather than personal feelings at work.

Course Curriculum

  1. 01 Introduction

  2. 02 Focus on the Goal of the Conversation

  3. 03 Back Up Your Claims with Objective Information

  4. 04 Ask for the Other Person's Perspective

  5. 05 Offer Your Professional Input

  6. 06 Key Takeaways

4 Crucial Mindset Shifts to Adopt for First Time Managers

  • $7.00
  • 26 lessons
  • Unlimited access